My Honda App+

bogga · Post by **bogga** » Tue Sep 15, 2020 1:44 pm

Hi,

As soon as I pass the device ping code on the Honda app, I get this error below, has anyone else had this fault, and how did they resolve it?

I've called it in to the Honda support team, have had one attempt at resolving it, failed and now I am waiting for a second attempt.

londiniumperson · Post by **londiniumperson** » Tue Sep 15, 2020 2:58 pm

Yep, been there, actually still there.
Haven't got it working once since collecting the car on 17 August.

chrisr111 · Post by **chrisr111** » Tue Sep 15, 2020 7:25 pm

I sent an email to connectedservices.support@honda-eu.com early this morning describing my problem (no subscription services in the list).

I tried the app late afternoon and the services were miracuously there--installed them (core first) and everything is working as it should.

Coincidence? Who knows, but I'm happy.

Chris.

Larbor · Post by **Larbor** » Wed Sep 16, 2020 5:19 am

I saw that screen yesterday, logged out and logged in again.

Now I am just waiting for my car (Friday lunchtime).
The guy at the dealer said he’ll help me set up the app there and then.

Larbor · Post by **Larbor** » Wed Sep 16, 2020 6:33 am

Just a thought for those with iPhones: I recommend not updating to iOS14 today if your app is working.

Give it a few weeks and see if Honda releases and updates.

Usually I’d update immediately, but with my Honda coming on Friday, I’ll wait and see.

ashimdj · Post by **ashimdj** » Wed Sep 16, 2020 6:59 am

Haven't had a joy of this facility yet. First Honda dealer gave me the car without turning TCU. And even with this turned on, it does not work. Cannot get pass the Pin request page. Fortunately the dealer is proactive in my case and looking into this.
As sceptical as it may sound, i hope that we ( ok, only some of us maybe) don't become the Guinea Pig of Honda's attempt to digital connections.

MattHero · Post by **MattHero** » Wed Sep 16, 2020 3:25 pm

After some help from the Connected Services team; progress!

EDIT; it's now properly connected and updating status too. At last.

bogga · Post by **bogga** » Wed Sep 16, 2020 4:41 pm

renedekat wrote: ↑Wed Sep 16, 2020 5:19 am I saw that screen yesterday, logged out and logged in again.

That's the fix.

RAL7004 · Post by **RAL7004** » Wed Sep 16, 2020 6:32 pm

Finalemente.

So: In my opinion, the problem lies on the side of the Honda servers. Repeated complaints to the HONDA Connected Services Support <connectedservices.support@honda-eu.com> resulted in something being reset. I was asked for the VIN and the email address (under which I registered in the app!). Therafter I had to log in to the MyHonda+ app again (with my original email-address and password). See there: now booking subscriptions worked!

BTW: In the German version you may notice a lot of layout/design glitches...

kbjpick · Post by **kbjpick** » Fri Sep 18, 2020 7:51 am

addressing all those who state their MyHonda+ app IS working - may I ask if the app accurately reports state of lights on/off? and doors open/closed?

My Honda App+

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