My (latest) MyHonda+ problem

Joolsdc · Post by **Joolsdc** » Tue Oct 20, 2020 11:57 am

Yes mine started working and linking to the e
Guess a software update fixed whatever the previous update broke
Their test standards aren’t very good. But they are obviously doing agile development so they fix the bugs quite quickly
But poor overall however

crushuk · Post by **crushuk** » Tue Oct 20, 2020 12:18 pm

yes the app is working for me just takes a long time connect

RoFerz · Post by **RoFerz** » Tue Oct 20, 2020 1:22 pm

Still doesn't validate my device... (I reinstalled the app after it idn't work, then I came here and saw it wasn't a fault on my end)...
And now I'm on hold for 45 minutes and counting with Customer Support...

bogga · Post by **bogga** » Tue Oct 20, 2020 3:27 pm

Probably a backlog due to the recent issue.

RoFerz · Post by **RoFerz** » Wed Oct 21, 2020 2:28 pm

So, my phone still can't be validated as "they can't log me in" somehow. There's no way of fixing this myself (via the app or a website) and calling them or sending an email doesn't help as they just told me to send an email and they don't respond to my email. Does anyone have an idea how I can get out of this cycle of frustration and get the app running again?

MattHero · Post by **MattHero** » Wed Oct 21, 2020 3:41 pm

RoFerz wrote: ↑Wed Oct 21, 2020 2:28 pm So, my phone still can't be validated as "they can't log me in" somehow. There's no way of fixing this myself (via the app or a website) and calling them or sending an email doesn't help as they just told me to send an email and they don't respond to my email. Does anyone have an idea how I can get out of this cycle of frustration and get the app running again?

It's not a great answer - as this shouldn't be the case - but it can take 3-5 days before they respond to emails. Then, if it's your first interaction, they'll want to do an ID check with VIN/Reg plate to confirm you as owner. From that point, it can still take a few days to respond to requests. Unfortunately, they can only do 2FA via email and there's no automated method in place yet for you to do this self-service. Apologies if I'm retreading old knowledge here, but just trying to set expectations that - as above - are at a level below what we might all expect them to be in 2020.

Mr_Helge · Post by **Mr_Helge** » Mon Nov 09, 2020 10:02 am

Hi Guys, I'm unable to login right now.
Some one else with the same issue?

Halts at "Something went wrong".

Joolsdc · Post by **Joolsdc** » Mon Nov 09, 2020 11:13 am

Mr Helge

Has the app ever worked for you?
If so, delete it and reinstall, adding password and email again. This usually fixes it for me.
I’m on an iPhone 11 running iOS 14.1

Mr_Helge · Post by **Mr_Helge** » Mon Nov 09, 2020 11:38 am

Joolsdc wrote: ↑Mon Nov 09, 2020 11:13 am Mr Helge

Has the app ever worked for you?
If so, delete it and reinstall, adding password and email again. This usually fixes it for me.
I’m on an iPhone 11 running iOS 14.1

Yes, from day one (Sept 24th) But sometimes Honda has issues (server related?).
I did a reboot and also loged out. So I'm up and running again for the moment.

Honda has to step up their game

iHansz · Post by **iHansz** » Mon Nov 09, 2020 12:44 pm

Joolsdc wrote: ↑Mon Nov 09, 2020 11:13 am Mr Helge

Has the app ever worked for you?
If so, delete it and reinstall, adding password and email again. This usually fixes it for me.
I’m on an iPhone 11 running iOS 14.1

I did too, but now it won’t get past the ‘validating your device’ page.

My (latest) MyHonda+ problem

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