Honda E Forum

Please don't perform an update to your Sat Nav system, as described in this thread: viewtopic.php?f=11&t=802 as is will likely render it unusable.

This topic will be updated when Garmin release a confirmed fix.

*UPDATE* - As far as I can tell, this issue is now resolved. Format your USB stick and do the update. If you already updated to the broken version, Garmin Express will notify you that there are no updates available when you insert your newly initialised stick (after putting your car credentials on it again). Ignore this and click the blue 'Map Options' and then click 'Reinstall Map'

*UPDATED UPDATE* - IT'S BACK!!!

Replying to this to keep it up top in the topics list

Aargh too late !!!

Guess seeing the dealer does not help this either.
This needs to come from Garmin, as an update to the update?

just keeping it up there

Just received e-mail from Garmin:

Dear Garmin Customer,

I am the case owner for all European Automotive technical issues.

I am contacting you as I have been made aware of the issue you had with your Honda device since the map update.

I have received some new information since you have contacted us and I wanted to let you know that we are currently investigating this.

Please bear with us and we will contact you again once we have details about the resolution.

Many thanks.

Kind regards,
Tiphaine

Garmin Automotive Helpdesk

milligoon wrote: ↑Sat Apr 24, 2021 10:06 pm just keeping it up there

It will automatically stay at the top of all forum pages, but thanks.

Marmite wrote: ↑Mon Apr 26, 2021 9:01 am Just received e-mail from Garmin:

Dear Garmin Customer,

I am the case owner for all European Automotive technical issues.

I am contacting you as I have been made aware of the issue you had with your Honda device since the map update.

I have received some new information since you have contacted us and I wanted to let you know that we are currently investigating this.

Please bear with us and we will contact you again once we have details about the resolution.

Many thanks.

Kind regards,
Tiphaine

Garmin Automotive Helpdesk

Thanks for the update.

FYI: Further e-mail received. I will work on it right away!

-----------------------------------------------

Dear Garmin Customer,

Thank you for your patience with this investigation.

There are a couple of files that I will need you to send me, to help you as efficiently as possible.

Firstly, we require the log files from Garmin Express, please follow the steps here to retrieve this information. During this process, you will require a code. Your code is OC8DB.

We will then require for you to email me across the Garmindevice.XML file and confirmation that the above steps have been completed.
To locate the Garmindevice.XML, please do the following:
1. Connect the USB drive to the computer
2. Click Start
3. Click on Computer
4. Open the Garmin drive
5. Open the folder called Garmin
6. Can you please email me the file called GarminDevice.XML
Many thanks.


Kind regards,
Tiphaine

Garmin Automotive Helpdesk

After contacting the dealer on this this week and seeing the problem themselves:

“The issue is known to Honda and they have reported it to Garmin”.

Now let’s see when the update on the update is coming…

Keep checking GARMIN Express on your PC and it'll say when a new update is available.