*GARMIN SATNAV UPDATE - FIXED UPDATE HAS RE-APPEARED - GET IT WHILE IT'S HOT!!!*

Faults and Technical chat for the Honda E
Larbor
Posts: 219
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Post by Larbor » Sun Jun 27, 2021 7:03 am

Andynet wrote:
Sat Jun 26, 2021 3:32 pm
Only 10 days since I rang the dealer ans STILL NOTHING DONE!
Outrageous.
What do you want them to do without an available fix?

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Highanddry
Posts: 69
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Post by Highanddry » Sun Jun 27, 2021 9:19 am

We all bought a car with Honda making certain promises on the capabilities of the car.
Having a workable navigation system is a very reasonable thing to expect.
We did not make any commercial agreements with Garmin.
So for Honda to point that the problem is with another vendor from our perspective is fully unacceptable.
What I want Honda to do is to sort this with Garmin and do whatever they need to do to leverage their commercial arrangement with them get this working.

I agree it is fully outrageous in my case to wait now more than 2 months for a fix...

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londiniumperson
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Post by londiniumperson » Sun Jun 27, 2021 9:35 am

Larbor wrote:
Sun Jun 27, 2021 7:03 am
Andynet wrote:
Sat Jun 26, 2021 3:32 pm
Only 10 days since I rang the dealer ans STILL NOTHING DONE!
Outrageous.
What do you want them to do without an available fix?
Easy, reintroduce the original navigation file that was installed from new, this should only take Garmin 5 minutes at most, not over 2 months whilst they work on fixing the faulty update file.
Then the Honda & Garmin incompetent management can argue between themselves for as long as they want to find a scapegoat (i.e. standard management practice) before they work on the solution.
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Highanddry
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Post by Highanddry » Mon Jun 28, 2021 10:24 am

What do you want them to do without an available fix?
[/quote]
Easy, reintroduce the original navigation file that was installed from new, this should only take Garmin 5 minutes at most, not over 2 months whilst they work on fixing the faulty update file.
Then the Honda & Garmin incompetent management can argue between themselves for as long as they want to find a scapegoat (i.e. standard management practice) before they work on the solution.
[/quote]

That would be an o so little but very helpful first step....

Andynet
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Post by Andynet » Mon Jun 28, 2021 7:09 pm

I suggested this on 14th July.......

...Here's a revolutionary idea! Why not put the last working version back up so that us saps that upgraded can have their working Garmin back!

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londiniumperson
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Post by londiniumperson » Mon Jun 28, 2021 8:16 pm

Andynet wrote:
Mon Jun 28, 2021 7:09 pm
I suggested this on 14th July.......

...Here's a revolutionary idea! Why not put the last working version back up so that us saps that upgraded can have their working Garmin back!
However you've not realised that Honda UK is managed by incompetents who have massive ego's & are more interested in finding out who is to blame rather then look after their customers - this is standard UK management training.
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Andynet
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Post by Andynet » Sat Jul 03, 2021 10:55 am

Garmin Express letting me 're-install' the map today. Is it fixed? We shall see...

Andynet
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Post by Andynet » Sat Jul 03, 2021 2:39 pm

Installed and tested 3 destinations - Appears to be fixed.

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Highanddry
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Post by Highanddry » Sat Jul 03, 2021 5:01 pm

Andynet wrote:
Sat Jul 03, 2021 10:55 am
Garmin Express letting me 're-install' the map today. Is it fixed? We shall see...
Yes saw this as well... downloading now ... fingers crossed.

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milligoon
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Post by milligoon » Sat Jul 03, 2021 8:57 pm

My Garmin Express doesn't give me the option as I managed to grab the fixed BEV Europe 2021.10 version earlier in that small time slot.

What was the map version you got today?
Lesser Spotted Tiny Blue Owl

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