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Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Fri Apr 30, 2021 3:41 pm
by rickwookie
fwiw There has been an update to Garmin Express itself (at least on Windows anyway) to version 7.5.0.0.
Sadly no update to the actual Honda e map data yet though.
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Tue May 18, 2021 11:05 am
by Marmite
Just FYI, not much update as such but follow up e-mail came just now, so we are not forgotten!?
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Dear Ryoko,
I am sorry about the delay.
The engineers are working on getting a fix deployed soon I will let you know as soon as it becomes available.
Kind regards,
Tiphaine
Garmin Automotive Helpdesk
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Tue May 18, 2021 11:45 am
by milligoon
Cheers for the update I was about email them this afternoon!
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Tue May 18, 2021 4:53 pm
by SwissChris
Honestly this is not acceptable... How difficult is it to update map data? Unbelievable.
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Tue May 18, 2021 5:09 pm
by londiniumperson
SwissChris wrote: ↑Tue May 18, 2021 4:53 pm
Honestly this is not acceptable... How difficult is it to update map data? Unbelievable.
I agree with you, it should only take a couple of minutes to restore the previous version whilst they resolve the issue with latest update.
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Wed May 19, 2021 8:45 am
by rickwookie
Definitely they should have straight away offered the previous version for downgrade so that we have at least a working system. Just leaving us in limbo while they scratch their heads is appalling.
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Wed May 19, 2021 10:02 am
by londiniumperson
rickwookie wrote: ↑Wed May 19, 2021 8:45 am
Definitely they should have straight away offered the previous version for downgrade so that we have at least a working system. Just leaving us in limbo while they scratch their heads is appalling.
Garmin & Honda are probably still arguing over who should pay to fix this.
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Wed May 19, 2021 2:29 pm
by milligoon
Given the control bugs I wonder if it was more than just the mapping?
I wonder if Honda have a less broken build they could give us?
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Fri May 21, 2021 1:36 pm
by Marmite
Snap, I have actually asked why can't we have previous version meanwhile on Tuesday. Today (Friday) just now another non-update e-mail came.
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Dear Ryoko,
I am very sorry about this situation. I have passed on your feedback. Please be assured it will be resolved as soon as possible.
Kind regards,
Tiphaine
Garmin Automotive Helpdesk
----------------------
Sigh
Re: *WARNING - DO NOT PERFORM A GARMIN SATNAV UPDATE!!!*
Posted: Tue May 25, 2021 11:09 am
by rickwookie
**Trying it now... will report back!**
EDIT: