My Honda+ App and subscriptions

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Drlinkin
Posts: 2
Joined: Tue Aug 16, 2022 5:34 am

Post by Drlinkin » Tue Aug 16, 2022 5:48 am

Good morning all.

I recently became the (2nd) owner of my Charge Yellow e and I absolutely love it! My first EV (but possibly my tenth Honda) and I cannot believe how much I enjoy looking at, sitting in and driving the e, it’s wonderful 😎

I wanted to ask the knowledgeable people here if they have had any issues with getting subscriptions working on the ‘MyHonda+’ app?

I downloaded the app, registered and paired with the pin etc and paid for the core connectivity service last weekend, but no matter what I do it just says ‘pending’ and ‘your subscriptions are activating’ in the app.

Anyone else have this issue?

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EEEE
Posts: 182
Joined: Mon Aug 16, 2021 10:33 am

Post by EEEE » Tue Aug 16, 2022 8:48 am

I bought mine as a demonstrator and had to go through the same process. I don't recall it taking a long time.

You could try the whole process once more (uninstall app, reinstall, re-pair) just to see if that kicks it into life.

Someone also posted that there was a problem if your email address contained an underscore or hyphen (can't remember which).

Looking back at my emails - I had an invoice for the core connectivity services, then 1 minute later an email to say it was activated.

This was approx. 5 days after I bought the vehicle.
'21 e Advance - Charge Yellow - E1702RR alloys
'17 Civic Sport CVT
'00 Prelude 2.2VTi

Drlinkin
Posts: 2
Joined: Tue Aug 16, 2022 5:34 am

Post by Drlinkin » Fri Aug 19, 2022 11:59 am

Thanks mate. I’ll try the classic (turn it off and on again!) and see what happens!

Deichfuchs
Posts: 1
Joined: Sun Sep 05, 2021 3:45 pm

Post by Deichfuchs » Sat Sep 10, 2022 1:10 pm

Hello,
I have got the same problem with a brandnew car in Germany: the connectivity function will not successfully activate, but says „not yet activated“. This is for 5 weeks now and the support has not found a solution yet. Interestingly the activation of the digital key worked without any problem.
Have you already found a way to activation?

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dokidoki
Posts: 15
Joined: Sat Sep 10, 2022 5:38 pm

Post by dokidoki » Sat Sep 10, 2022 8:07 pm

Same problem here. New car, app successfully synced but app reports pending for core connectivity activation.

I've been in contact with Honda. They say their aware of the issue but have no resolve 😡

Strangely I do get notifications of when the car is charged but that's about it.

I've just sent them another snooty email because I expect a £37000+ car to work as advertised. Will let you know if I get a resolve.

Screenshot_20220903-201829.png

pending
UK Advance In Platinum White Pearl on 17"
1st Registered Sep 2022

betonos
Posts: 15
Joined: Tue Aug 30, 2022 11:05 am

Post by betonos » Sat Sep 10, 2022 8:52 pm

I’ve shared my story in another thread, same situation. Digital key is active, connectivity pending. I’m getting the charging started/stopped notofications too. Waiting for solution 2 weeks…

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londiniumperson
Posts: 1480
Joined: Fri Oct 11, 2019 2:37 pm

Post by londiniumperson » Sat Sep 10, 2022 11:11 pm

These are the same issues we had 2 years ago when the car was launched!
It took 3 months of almost daily phone call & emails to both my Honda dealer & the MyHonda+ support team to eventually get the app working. By the way I never even got an apology for the delay or the numerous dealer visits, emails & phone calls and still ended up with subscription that ended 3 months early due their incompetence.

It only got resolved when I demanded that the dealer sort the issue when I next left the car with them or I would not be taking the car home & I would be returning the car as unsatisfactory under the UK sale of goods act.

My experience is that you’ll either need to accept that you won’t have a working app or you’ll have to waste an inordinate amount of time pushing them to fix it and possibly have to return the car if it’s important to you.
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jetbootjack
Posts: 6
Joined: Fri Sep 09, 2022 1:21 pm

Post by jetbootjack » Sun Sep 11, 2022 8:06 am

Just got my new e - same issues for me, digital key works fine, all other subscriptions “pending”!

Annoying thing is it was all working fine on the e I part exchanged 🤪 most frustrating…

sTeVE

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dokidoki
Posts: 15
Joined: Sat Sep 10, 2022 5:38 pm

Post by dokidoki » Sun Sep 11, 2022 11:57 am

So is the app actually worth fighting for? Is there a must-have function that everyone finds really useful? Given the amount of negative reviews and the whole hassle of getting it to work I'm wondering if I should just sack it off? Right now it's more of the principle rather then the actual need but if there's a killer feature than I'm prepared to fight!

Thanks all.
UK Advance In Platinum White Pearl on 17"
1st Registered Sep 2022

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RAL7004
Posts: 513
Joined: Wed Jan 01, 2020 8:39 pm
Location: Germany

Post by RAL7004 » Sun Sep 11, 2022 12:33 pm

No – in my opinion there are hardly any reasons to fight for this software.
I only use it to check the state of charge and monitor the charging process (always charge at public charging points in the city area).

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