Wall box charging cable replacement; before/after
Posted: Fri Mar 05, 2021 3:19 pm
In case anybody interested, but more likely for my own record to keep;
We had ENSTO wall box installed 3 years ago with my previous EV (Smart EQ). Original order form & Certificate & Government Grant claim document all mention 'one phase'. Husband later got Mini PHEV so we swapped our cars when necessary to charge. It's been working just fine.
However now I have Honda e and charging point moved from right/back to front, the coiled charger was too tight at my normal parking position & may damage the paint, so we decided to replace the cable with longer straight type.
ENSTO UK supplier told us they don't swap cables, and we shouldn't fiddle otherwise the guarantee would be invalid. We didn't want another box (!) so husband purchased longer (7.5m) tethered cable which is widely available. However upon opening the wall box there were 6 coloured codes attached to various places (= two phase) rather than 4 coloured codes which new cable (= one phase) has. After several e-mail exchange, we were reassured it is normal practice and though the box&cable were two-phase type it was installed as one phase, therefore all the documentation were correct
So we found two-phase tethered cable instead, just connected exactly how they were. Yesterday the side holder arrived separately and all done! I can easily undo only a part of cable to charge my e. Husband can charge his Mini without swapping cars now.
All is well - but we shall make sure to purchase what we exactly want if/when we decide to renew our wall box in the future!
Before Cables, what it should have been and what it was! After
We had ENSTO wall box installed 3 years ago with my previous EV (Smart EQ). Original order form & Certificate & Government Grant claim document all mention 'one phase'. Husband later got Mini PHEV so we swapped our cars when necessary to charge. It's been working just fine.
However now I have Honda e and charging point moved from right/back to front, the coiled charger was too tight at my normal parking position & may damage the paint, so we decided to replace the cable with longer straight type.
ENSTO UK supplier told us they don't swap cables, and we shouldn't fiddle otherwise the guarantee would be invalid. We didn't want another box (!) so husband purchased longer (7.5m) tethered cable which is widely available. However upon opening the wall box there were 6 coloured codes attached to various places (= two phase) rather than 4 coloured codes which new cable (= one phase) has. After several e-mail exchange, we were reassured it is normal practice and though the box&cable were two-phase type it was installed as one phase, therefore all the documentation were correct
So we found two-phase tethered cable instead, just connected exactly how they were. Yesterday the side holder arrived separately and all done! I can easily undo only a part of cable to charge my e. Husband can charge his Mini without swapping cars now.
All is well - but we shall make sure to purchase what we exactly want if/when we decide to renew our wall box in the future!
Before Cables, what it should have been and what it was! After